Typically, we use Australia Post.  If it is more economical, we may use an alternative carrier, and we deliver Australia-wide.

We aim to post within 24 hours of receiving your order.

Once payment has been received, we will send you an email confirmation.

Postage times will vary depending on location; however, in most cases you should receive your order within 3-5 business days from the purchase date.

Large or special items may incur additional postage and handling charges.

Some of our larger items may be shipped separately.

Just select that option at checkout.  

Express Post orders are sent via Australia Post. Please refer to the Australia Post website for delivery time frames.  For items larger than Australia Post limits, we use a range of courier services.  

At this stage we don't, but if you want our goods, please contact us, and we will see what we can do to assist.

When we ship your order, we automatically send you your tracking number. (Please check your junk folder)

Check your email and enter your tracking number here: Track My Order

All claims must be made within 14 days of delivery.

Please contact us quoting your order number, with details of your proposed return before proceeding.

Unless the goods are defective or sent in error, you will be required to pay postage with tracking to return goods. Items must be received in original, unopened condition and packaged safely so damage does not occur.

If returned goods are used or in an unsaleable condition, then your return may not be processed.  There is no return or exchange available on discounted or on sale items.  

If the goods are faulty, damaged on arrival, or they have been incorrectly described, we offer the choice of a refund or exchange.

Please contact us within 48 hours of accepting delivery. 

We may ask for images to help investigate the damage or fault. 

We are passionate about making sure you have the right product for your needs. If you change your mind about the purchased items, you are welcome to return them to us (at your cost), and we will provide you with a credit so you can choose something else.  

All returned items must be in original, unused and unopened condition, and proof of purchase will be required.

Please note that, for hygiene reasons, we cannot accept change of mind returns or exchanges for any oral motor/chewable related items, wearable items such as body socks & fabric items such as weighted products.

How long does a classic Squishy last?

- Traditional gel-filled squishies are consumables — they will fail sooner or later. Bursts aren’t fun, but they are inevitable. We prefer to be clear about this up front. 

- Longevity varies with use: they might last hours, weeks, or even months. To help them last longer, hold the seam/join against your palm to minimise stress on that weak point. If yours only lasts a few days, that’s still within normal expectations and not a defect.

- If a seal is faulty, it will be obvious immediately upon first use. Warranty applies only to products that are defective right out of the package.

- For filled squishies you love, consider buying backups so you’re not without one when a break eventually happens.

- Not suitable for anyone who bites, chews, overstretches, or tries to take them apart. For more intense fidgeting, check out our sturdier, purpose-made tools and heavy-duty squishies.

Care and cleaning:
- If lint sticks to your squishy, wash with soapy water and let it dry completely. Prefer a non-sticky finish? Once dry, lightly dust with talc or cornflour.

Safety:
- Contents are non-toxic, but seek medical advice if ingested. Not suitable for children under 3 years.

We would be delighted to provide you with a quote.

We accept purchase orders from schools, hospitals and many other government organisations.

Please select the payment option Schools and Organisations at checkout, and an invoice will immediately be sent in your confirmation, with payment to be made within 7 days.